Vocabulary Test About SHOPS Choose The Right Answer MCQ Exercise 147
Question 1
Sales staff are often told that "the _____ is always right".
A customer is a person who buys things in a shop. The famous saying is the customer is always right, which means staff should try to keep buyers happy.
Question 2
Small shopkeepers are facing _____ competition from supermarkets.
The usual collocation is fierce competition, meaning very strong competition. Angry, armed and bloody describe people or fights, not business rivalry.
Question 3
A shop-_____ is someone who steals from shops and stores.
A shoplifter (also written shop-lifter) is a person who steals goods from a shop. Not thief: shop-thief is not a normal English word.
Question 4
A modern cash register keeps a record of every _____.
A transaction is one act of buying or selling, for example each time a customer pays. Not purchaser: that is the person who buys, not the sale itself.
Question 5
If you are rude to customers, they are _____ to come back.
We say someone is unlikely to do something, meaning it probably won't happen. Not improbable: we say it is improbable that…, not they are improbable to….
Question 6
Small shops will survive as they provide a personal _____.
A personal touch is friendly, individual attention to each customer. Personal contact exists, but the fixed phrase for this special service is a personal touch.
Question 7
Sorry to _____ you, but have you got the key to the storeroom?
Sorry to bother you is the polite fixed phrase we use before asking someone for help. Not annoy: that means to make someone angry, which you would not say politely. Interfere needs with and has a different meaning.
Question 8
Remember the customer is always right. You must always be _____.
Polite means having good manners and speaking kindly to people. Shop staff must always be polite to customers. Not discreet: that means careful not to tell secrets.
Question 9
Mr Clever was _____ the packing department of the shop.
The fixed phrase is in charge of, meaning responsible for and controlling something: She is in charge of the team. The other prepositions are wrong with charge.
Question 10
I'm sorry, but the book is out of _____.
Out of stock means the shop has none left to sell at the moment. Not out of order: that means a machine is broken.
Question 11
Mr Trustworthy has a very _____ job as sales manager.
A responsible job is an important job where you must make decisions and take care of people or money. Not careful: a person can be careful, but we don't call a job careful.
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